details
Description of materials
I only use gold filled items to make the jewellery, it is much more durable than gold plated, please read the description below for more details.
Gold filled (also known as rolled gold) comprises a solid brass (copper and zinc) core over which gold is mechanically bonded using heat and pressure. The difference between gold filled and gold plated items is the amount of gold used over the brass core. Gold filled items must contain, by law, 5% or 1/20 of gold by weight. In contrast gold plated items usually contain a microscopic amount of gold. This means the gold layer on gold plated items can peel or flake very easily exposing the brass core underneath. Because the gold layer on gold filled items is so much thicker it will not peel or flake and lasts for years.
All the stones are semi-precious. All the silver is sterling silver. Gift packaging can be provided on request.
UK Delivery
Delivery costs £6.50 per order, and once your order is made it will be sent via Special Delivery Next Day Service. This is very secure and will require someone to sign for your parcel. We will notify you by email the day the order is dispatched. We aim to deliver all orders within 7 days, usually within a day or two, but as all the jewellery is made to order, sometimes it may take a little longer. If you do need the items by a certain date please email sales@lucysimmons.com to see if we can accommodate this. All payments must be received and authorised before shipment.
International Delivery
International delivery costs £10.00 per order and will be sent via International Signed for Delivery, which is a fully insurable and trackable service. We aim to deliver all international orders within 2-3 weeks but as all the jewellery is made to order, sometimes it may take longer to be delivered. Prices are in GB Pounds Sterling on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order.
Signing For Your Delivery
A signature will be required on delivery of your order.
Late and lost deliveries
If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.
We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items), as this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
We cannot be held responsible for goods that are lost or delayed in transit.
Return / refund policy
We hope that you are pleased with your item, but, if you are not, we are happy to exchange it for you. We don't offer refunds, unless an item is faulty, as all the jewellery is handmade to order. Please contact us within 7 days of receipt to arrange the exchange of the item or items. They must be sent back in their original packaging and in an unworn condition. We will then arrange the exchange. For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.
To arrange an exchange, or if the item you received is faulty or not what you originally ordered, please email sales@lucysimmons.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your own protection, we recommend that you return the item or items via Special Delivery and insure them at the appropriate value. We cannot be held responsible for returns that are lost in transit. The cost of returning the item is your responsibility and the postage would only be refunded if the item was faulty and only if we are notified within 7 days of receipt.
All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
Stockists
Supra
249 Portobello Rd
London W11 1LT
020 7243 3130
Supra
71 Chamberlayne Rd
London NW10 3ND
020 8968 6868
Indian Summer
624 Fulham Rd
London SW6 5RS
020 7731 8234
Contact
For any other enquiries please do email us at sales@lucysimmons.com
Privacy policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from lucysimmons.com
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@lucysimmons.com